FREQUENTLY ASKED QUESTIONS

An answer to every question

  • Product questions

    • What colour caps will my screens have?

      The caps are supplied in the colour of the screens. For example, if you order the colour “White” you will receive the caps in the same colour. We have a matching colour cap for every screen.

    • Are the suction cups resistant to the sun?

      Sun Eclipse sunscreen suction cups can withstand harmful UV rays from the sun and last for many years.

    • I want a heat-resistant Sun Eclipse screen with which I will still have a view of the outside

      We offer “Optimal view” sunscreens that only slightly obstruct the view to the outside, for rooms where the outside view is preferred. These screens have very good heat-resistant properties with an optimal view and are often chosen for rooms where natural daylight is preferred, such as living rooms and kitchens. Turning on a lamp during the day is not necessary.

    • I want a heat-resistant Sun Eclipse screen with which I will still have a view of the outside

      We offer “Maximum sunblock” sunscreens for areas in which maximum heat protection is important and a view of the outside is not necessary. With Maximum sunblock, you can block most of the heat and still keep some view of the outside. This screen is often chosen for rooms where maximum sun protection is preferred, such as bedrooms, offices with computer screens, and bathrooms. You will often have to turn on a light if you stay in rooms with maximum sun protection screens.

    • I want maximum heat-resistant Sun Eclipse screens. The view is not a priority.

      We offer “Maximum sunblock” sunscreens for areas in which maximum heat protection is important and a view of the outside is not necessary. With Maximum sunblock, you can block most of the heat and still keep some view of the outside. This screen is often chosen for rooms where maximum sun protection is preferred, such as bedrooms, offices with computer screens, and bathrooms. You will often have to turn on a light if you stay in rooms with maximum sun protection screens.

    • What do I do with my Sun Eclipse screens in the winter?

      Always make sure that your Sun Eclipse screens are clean and dry before storing them in a dry place. Our screens are supplied in a cardboard storage box that is also suitable for winter storage.

    • I have a dome roof light, does a Sun Eclipse screen fit on it?

      No. Sun Eclipse sun protection screens can be placed on all shapes of flat glass only.

    • My window is not a rectangle, will Sun Eclipse screens fit on it?

      Yes, Sun Eclipse screens fit all shapes of flat glass. View the measurement instructions for differently shaped windows during the ordering process.

    • I have a skylight, do Sun Eclipse screens fit on this?

      Yes, no problem at all.

    • I have a sliding door, do Sun Eclipse screens fit on this?

      Our suction cups are 3.5 cm high. It may be that the sliding door cannot be opened with the suction cup on the window. If you take this into account, a Sun Eclipse screen is an ideal heat-blocking solution! If there is not enough space, you could consider placing a Sun Eclipse screen on the inside of the window.

    • Is there a difference in-resistant effect between different colours of the same type of Sun Eclipse screen?

      There is a difference in the heat-resistant effect between the different colours. For outdoor installation, choose a dark colour, such as Black, Anthracite or Concrete. These will resist the heat better and provide more visibility to the outside compared to a light colour. For the inside, we recommend choosing the colour White or Boulder.

      Preferably choose a colour that suits your home and taste. This increases the chance that you will leave your Sun Eclipse screens on all summer.

    • Do Sun Eclipse screens stretch or tear?

      Sun Eclipse screens do not stretch or tear, even when exposed to heat. Sun Eclipse screens can withstand intensive use and weather conditions such as rain, hail, snow, UV light, and wind.

    • Which colour do I choose?

      The vast majority of customers choose a colour based on information on the website. The different colours have been chosen in such a way that there is little overlap and so many people can make a choice easily.

      We send samples on request. This way you can compare colours and view them in the vicinity of the window.

      Order your samples here.

    • How many degrees cooler will my room be if I use Sun Eclipse screens?

      The exact efficiency of Sun Eclipse screens depends on many factors. That is why it is not possible to indicate exactly how many degrees the difference will be.

      In addition, temperature is relative. As humans, we mainly compare the outside with the inside and one space with another. We also find different temperatures comfortable in every season. In short, temperature is not an exact science.

      What we do know, and all our satisfied customers as well is that you will notice the difference, probably already on the first full day that the screens are up. Or if you are visiting neighbours who don’t have screens in a similar room.

      If you still have doubts, order Sun Eclipse screens for the room that gets the hottest. For example an attic room. For maximum effect, mount the screens on the outside of the window.

    • Can the Sun Eclipse suction cups be mounted on any surface?

      Sun Eclipse suction cups can be mounted on any type of flat glass. They don’t stick on glass with relief, foils, etc.

  • General questions

    • Can I install Sun Eclipse screens indoors?

      You can also install Sun Eclipse screens indoors. For example, if you cannot easily reach the outside of the window. The screens’ heat-resistant properties are lower if you place the screens on the inside than when you place the screens on the outside. When screens are placed on the inside, light colours are better at repelling the heat than dark colours. If you choose to place the screens indoors, choose the colour White or Boulder.

    • What's included with my order?

      Everything you need to install your Sun Eclipse sunscreens and store them during the winter. The correct number of suction cups, the caps in the colour of the screen, the screen(s), the storage and shipping box, alcohol wipes and installation instructions.

    • Do Sun Eclipse screens stay put during strong winds?

      Sun Eclipse Sonnenschutzscreens und Saugnäpfe bleiben auch zum Beispiel bei einem Frühlingssturm an Ort und Stelle. Unsere Screens fangen wenig Wind ein, weil sie dicht am Fenster aufsitzen, somit halten die Saugnäpfe auch starkem Wind stand.a

      Sun Eclipse screens and suction cups stay put even during a spring storm. Our screens catch little wind because they are close to the windows and the suction cups are designed to last.

    • How many suction cups will my Sun Eclipse screen have?

      The suction cups are a maximum of 100 cm apart. If your screen has a length and/or width that is larger, an extra suction cup is placed halfway so that the maximum distance between two suction cups, measured along one side, is never greater than 100 cm.

    • Is a Sun Eclipse screen sustainable?

      Sun Eclipse screens are made of sustainable material, last a long time and ensure lower energy consumption when using air conditioners. It is the simplest solution to indoor heat.

    • What does excess fabric mean?

      Because Sun Eclipse screens are placed 2 cm from the window’s surface, the screens are supplied with 1.5 cm excess fabric on each side (3 cm per width and height). As a result, the screens close properly and no heat and light can pass through the edges.

      You can also opt for no excess fabric, for instance, if you have high square upright edges on your window frames. In this case, choose under ‘which type of frame do you have’ the option ‘Deep and angled’ when you order.

      You can request any other changes in the order option. This way you can create a custom sunshade.

    • Will you come to my house to measure the windows and install the screens?

      Sun Eclipse is an affordable indoor heat solution. That’s why we are online only. By letting the customer do the measuring and assembly, we keep costs, and therefore prices, low.

    • Can I request a quote?

      Use our online ordering tool and immediately receive the price.

    • Can I visit the Sun Eclipse office?

      Sun Eclipse is an affordable indoor heat solution. That’s why we are online only. Questions and comments will be processed online. We don’t have visiting opportunities and use the availability this creates to stay the affordable solution to indoor heat!

    • I have HR+++ windows, can I use Sun Eclipse screens?

      Yes, this is possible!

      Sun Eclipse screens are 2 cm from the window’s surface so that the window will not heat up when the screens are mounted in front of the window. This is in contrast to e.g. a film that is attached to the window itself. However, there are some guidelines that must be followed with HR+++ windows.

      • I have an HR+++ window that is placed vertically* and I want to mount the Sun Eclipse screen on the outside what are my options for choosing a Sun Eclipse screen?
        • You are completely free to choose any colour you like. This is because the screen is mounted on the outside and the window does not heat up. This will prevent your window from cracking.
      • I have an HR+++ window that is placed vertically* and I want to mount the Sun Eclipse screen on the inside what are the options for choosing a Sun Eclipse screen?
        • We advise you to choose the colour “White”. This is because the screen does not heat up and cannot give off heat to the interior space and to the window. This will prevent your window from cracking.
      • I have an HR+++ window that is not placed vertically** and I want to mount the Sun Eclipse on the outside,what are the options for choosing a Sun Eclipse screen?
        • The screen may touch the window due to gravity. We recommend choosing the colour “White”. This is because the screen does not heat up and no heat can be transferred to the window. This will prevent your window from cracking.
      • I have an HR+++ window that is not placed vertically** and I want to mount the Sun Eclipse on the inside, what are the options for choosing a Sun Eclipse screen?
        • We advise you to choose the colour “White”. This is because the screen does not heat up and cannot give off heat to the interior space and to the window. This will prevent your window from cracking.


      *This is an ordinary vertical window, see image above

      **This is a window that is not vertical, e.g. near a skylight or skylight, see image above

  • Instructions

    • How and when do I clean my Sun Eclipse screens?

      With proper maintenance, you will enjoy your purchase the longest. Therefore, use our special Sun Eclipse cleaner. This special cleaner cleans and de-stains the screens and gives them a fresh look. It is also possible to make the suction cups grease-free and to clean the windows with the cleaner. When ordering your screen, you will see the option “with Sun Eclipse cleaner” at the bottom.

    • How do I mount the Sun Eclipse screens?

      Mounting Sun Eclipse screens with the suction cup is very easy. The screen is supplied with mounting holes, finished with grommets, and comes with the correct number of suction cups.

      All you have to do is place the suction cups on the canvas, then place the suction cups on the window, and finally tighten them.

      Is your screen not mounted properly after the first try? You can easily unscrew the suction cups and place them correctly.

    • Where are the suction cups located?

      Your Sun Eclipse screen always comes with at least four suction cups, one in each corner.

      An extra suction cup is placed if the height or width is more than 100 cm on one side.

      For example, your width is 110 cm and your height is 80 cm. Then there are three suction cups on each side on the 110 cm wide sides and two on the 80 cm high sides. There will be six suction cups on the screen because the suction cups on the corners count for both width and height.

      This way your screen can always be well placed.

  • Calculating the price

    • How do I calculate the costs of my Sun Eclipse screen?

      Use our online ordering tool and receive the price immediately.

      The correct number of suction cups is automatically added to every order. The square metre prices for “Optimal view” and “Maximum sunblock” are as follows.

      White and Black: € 79,95

      Boulder, Anthracite andConcrete: € 89,95

    • How do I measure my window?

      The online ordering tool contains measurement instructions for measuring your window.

  • Returning your order

    • Can I return my order?

      Screens that you buy through our webshop are custom-made according to the specification you entered. The right of withdrawal is therefore not applicable. The sale is final after successful payment. You can find more information in the general terms and conditions, under article 10.9.

    • Do you offer a warranty for manufacturing defects?

      Sun Eclipse provides a 1-year warranty on manufacturing defects. Manufacturing defects are highly unusual, but if you have found one, please contact kundenservice@suneclipse.de and add a description and photos. If, after assessing the complaint, we find that it is indeed a manufacturing defect, we will replace the relevant screens or suction cups at our expense. We will discuss the possibility of returning the screens in consultation.

  • Orders

    • How long before I receive my order?

      As soon as we have received your payment, we will start producing your screens.

      The order confirmation states when an order will be delivered, and you can also retrieve the delivery time when entering your order number in our order tool. If there is an unexpected delay, we will notify you. When your order is ready and shipped, you will receive an email with a track and trace number from DPD.

    • How are the shipping costs calculated?

      The shipping costs of your Sun Eclipse screens are calculated according to the largest width or height in your order.

      Orders from Germany
      For a width or height smaller than 99 cm, the shipping costs are € 10.50. If both the width and height are larger than 99 cm but smaller than 174 cm, the shipping costs will be €14. If both the width and height of your screen are larger than 174 cm, the shipping costs will be €100.

    • Can I cancel my order after it is confirmed?

      Screens that you buy through our webshop are custom-made according to the specification you entered. The right of withdrawal is therefore not applicable. The sale is final after successful payment. You can find more information in the general terms and conditions, under article 10.9.

    • I would like to change my order, is this possible?

      Screens that you buy through our webshop are custom-made according to the specification you entered. The right of withdrawal is therefore not applicable. The sale is final after successful payment. You can find more information in the general terms and conditions, under article 10.9.

    • What are the benefits of having an account?

      ✅ With an account you can review the orders placed online

      ✅ With an account you can view the tracking number when it is generated

      ✅ With an account you can see any comments about your order to inform you.

      ✅ With an account you can order future “spare parts”, such as suction cups or their separate parts. These can only be ordered by registered users in our special “invisible” ordering environment.

4 steps to your perfect sunscreen

  • 1

    Choose mounting inside or outside

  • 2

    Choose type of screen: Optimal visibility or Maximum sunblock.

  • 3

    Measure the width and height of the desired window.

  • 4

    Choose color and place your order.

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